Emergency Department vs Telehealth: When Should You Go to ED?
Know when to visit the emergency department and when telehealth is the smarter, faster choice for your health situation.
Always go to ED for:
Chest pain or difficulty breathing, severe bleeding that won't stop, suspected stroke (face drooping, arm weakness, speech difficulty), loss of consciousness, severe allergic reactions (anaphylaxis), serious injuries (fractures, head injuries, deep wounds), and any condition you believe is life-threatening. Always call 000 for emergencies.
Telehealth is ideal for:
Cold and flu symptoms, gastroenteritis (stomach bug), mild to moderate back pain, headaches and migraines, mental health concerns, skin conditions, urinary tract infections, and general illness requiring a medical certificate. These conditions can be safely assessed and certified via telehealth.
The cost comparison
An ED visit for a non-urgent condition (Triage 5) averages 3-4 hours of waiting. While bulk-billed, the time cost is significant. A telehealth certificate through DoccyMed costs $10.95 and takes approximately 8 minutes from start to certificate delivery.